Returns & Exchanges
At Porte + Hall, we want you to love your home's first impression, which is why we offer a 30-day return window for all unused products in their original packaging. Whether you need a different size or a new style, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original shipping box or a similar protective container to ensure they arrive back to us in pristine condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing